What personal information do we collect from visitors on our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you utilize our services. You are under no obligation to supply personal or otherwise condemning information to our company, or employees.
When do we collect information?
We collect information from you when you register, fill out a form, or submit this information on our site.
How do we use your information?
We may use the information we collect from you when you register, make an appointment, reach out to contact our employees, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver thoughtful and transparent customer service.
- To improve our website in order to better serve our clients and you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with customers after correspondence (consultation, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons/entities who have special access rights to such systems, and are required by law to keep the information confidential. In addition to, but not limited at, all sensitive/credit information you supply encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user requests a consultation, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘Cookies’?
Both the real kind and the digital kind! Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. Take, for example, a shopping cart online being remembered despite leaving the page. Those are cookies at work. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. These cookies help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
- Understand and save member preferences for future visits.
- Keep track of advertisements, bookings, and member preferences.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This option is accessible through all modern browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your settings as needed.
If users disable cookies in their browser :
The web can be a scary place, and we understand how valuable your privacy and information is to you, but please note - if you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice and have consent to do so. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
We do not include or offer third-party products or services on our website. Period.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- You can change your personal information, or opt to have it deleted through the following means : Calling us - E-mailing us - Submitting a formal request on the site.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
No. As stated previously our company operates as an LLC. and does not utilize, endorse, or implement ad networks or plug-ins from external companies, nor is information on any customer, 13 or no, shared without explicit and legal consent.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.